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Not Just Lip Service Contact:
Al Clark Philadelphia, PA - June 9, 2003 - As the central hub in an expansive customer support network, Penn’s Philadelphia facility provides extensive customer service. Financial, human resources, and data processing support are available for all nine Penn Detroit Diesel Allison, Penn Power Systems, and Carrier Transicold operations. Penn consistently upgrades facilities and systems in order to provide superior 24/7 year round customer support. Investments in facilities, phone systems, extended operating hours, answering services, rental generators, and GPS equipped vehicles set new standards for customer support. Penn continues this tradition by installing a new 400 kW Detroit Diesel generator set at its Philadelphia facility. The Series 60 diesel powered 400 kW unit enables Philadelphia to function at 100% capability during power outages. Operating in a closed transition mode, the system enables Penn to transfer building loads seamlessly in advance of bad weather conditions and utility power problems. This assures the entire Penn network of no interruptions in critical customer support. Installed in a sound attenuated enclosure, the Series 60 generator set is exceptionally quiet, fuel efficient, and features very low emissions. A Detroit Diesel switchgear package enables Penn to save on electrical costs by peak shaving and curtailing power during peak electrical periods. A wireless Data Messenger system provides remote monitoring and data acquisition capabilities further improving system reliability and availability. Bob Rech, Penn Power Systems Chief Engineer, said ”With the installation of this equipment Penn shows its commitment to on-site power generation”. Rech, designed and project managed the entire installation. “This is one of the many interesting projects I have been involved in that I enjoy,” said Rech. “This installation is an example of cutting edge technology for on-site power generating systems.” As Bob Rech stated, “It’s not just lip service, we stand behind what we say.” For Rech, that means over 30 years of service, and a client list that includes long term accounts such as MBNA, PNC, Citibank, Morgan-Stanley, QVC and GE Financial. “When GE Financial moved their facilities to Fort Washington, instead of going with the manufacturer whose equipment is less expensive, they went with us,” Rech said. “We’re a little more expensive, but they stayed with us and our equipment because of many years of past service. Things like that speak well of our company. We pride ourselves on that.” What kind of service keeps a huge company a happy client? That would be the bend-over backwards kind that is at the heart of Penn’s business philosophy. “Throughout the years, we have tried to maintain good relationships.” Rech said. “We always put the customer first, even to the point of, at times, costing us internal expenses, just to maintain that. No matter what you do, you can have problems with equipment, and warranty doesn’t always cover everything. We have, at times, absorbed labor costs, just for the sake of good business relationships. That’s one of the reasons I stay here. That, and we do some interesting projects, which are fun.” For more information, please call: 877-PEN-POWR, or click here. |
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